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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Hard drive short DST failed and stuck in a loop of nfts file...

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01-07-2022 05:45 PM
Hard Drive Short DST Check : FAILED
FAILURE ID : Q4VA7T-9B7B08-MFPW3F-60QK03
PRODUCT ID : 4CM21EA#ABU
Hard Drive 1 - Secondary HDD Bay
when turned on, my laptop starts automatically installing an update then a blue screen appears saying your computer has ran into an error regarding the NTFS_FILE_SYSTEM. The laptop has also been having BIOS update issues for some time, but I could never fix it. Lately it had been running at 100% disk but now it will not even boot up without getting caught in this loop.
Please help, is this worth taking to get repaired or is there something I can do to fix it?
01-11-2022 08:17 AM
Thank you for posting on HP Support Community.
Don't worry! We are in your corner.
I understand that your HP notebook is not working correctly. I appreciate your efforts to try and resolve the issue. I did decode the failure ID and refer to Hard Disk 1 Failure. To fix this issue you need to get a replacement hard drive.
As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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I am an HP Employee