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HP Pavilion x360 Convertible

I was using my device to participate in an online meeting when the screen froze on me, so I shutdown the device. It kept giving me a black screen after so I  followed the steps to run a quick diagnostics check. It said that there was a warning for the Hard Drive Short DST Check (However the test log for that check indicates a pass and no failure ID) 

 

What are my next steps from here? 

- HP Pavilion x360 Convertible

- Model is 11-ad018ca

- No failure ID

Let me know if there is any other info I should provide. Thank you

2 REPLIES 2
HP Recommended

@Chris_DGee wrote:

... What are my next steps from here? 


@Chris_DGee 

 

Please

 

  • Backup all your files/data as soon as possible before too late.
  • Save money and ready to buy new HDD to replace the existing drive

Regards.

Save money and ready to buy new HDD to replace the existing

BH
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Thanks again for responding.

At the moment I am stuck on the "Preparing Automatic Repair" screen, which is why I ran the diagnostics test. I am wondering on how to proceed past this? Is it a matter of waiting longer, or is this an error? Thank you

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