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Locked

‎10-17-2020 06:22 PM

HP Recommended
Product: Hp envy 360
Operating System: Microsoft Windows 10 (64-bit)

Failure ID: 64Q8HW-8RFA93-GXGGRF-60VS03

1 REPLY 1

‎10-17-2020 06:43 PM

HP Recommended

Hi:

 

Below is the error report generated by the failure ID code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
64Q8HW-8RFA93-GXGGRF-60VS03OKXXXXXXXXXX10/17/20303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual for your notebook, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05527167

 

After you replace the drive, if you have access to another Windows PC running W7 64 bit or newer and you have a 32 GB USB flash drive, make a bootable USB recovery drive using the cloud recovery tool.   That will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is a link for how to use the cloud recovery tool...

 

https://support.hp.com/us-en/document/c06162205

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