11-07-2019 12:36 PM
My harddrive recently failed on my 4540s laptop and I therefore do not have access to my Product key for Office 2013 which came preinstalled on my laptop at time of purchase. Is there any way that I can recover my Office 2013 product key? I read an article online that suggested that this key may be recoverable from the Bios data stored on my laptop.
I would appreciate any help that you may be able to provide.
11-07-2019 03:00 PM
The information you read is incorrect because any key stored in the BIOS would be the Windows key, not the MS Office key.
Since we have no access to MS Office key information, you will have to contact HP Customer Support to see what assistance they can provide.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
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