Hardware Failure – Keyboard Not

[Sudeshz]

Subject: Hardware Failure – Keyboard Not Working & Recovery Incomplete

Details:

Dear HP Support Team,

I am facing a hardware issue with my HP laptop. The built-in keyboard has failed as confirmed by HP UEFI Diagnostics.

Here are the details:

Failure ID: Q0B3KD-CHACLD-9D297A-G4WB03

Product ID: B85FPBT#ACJ

Issue:

Several keys are non-functional.

HP Diagnostics test shows keyboard failure.

I attempted OS reinstallation using HP Sure Recover, but it failed to complete.

Currently, the system shows “No operating system found” on startup.

I kindly request a service appointment or warranty support. Please let me know the next steps.

Thank you,
Sudesh kumar 

Edited

[Kuroi_Kenshi]

Hi @Sudeshz,

Welcome to the HP Support Community! 

We're here to help you tackle that hardware failure! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

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We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,