• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-09-2019 04:12 AM

HP Recommended
Product: HP 246 G1 Notebook pc
Operating System: Microsoft Windows 10 (64-bit)

SMART Check : FAILED 

FAILURE ID      : GJ2LWK-0009NV-MFGH7G-60AA03

IMG20190809151749.jpg

 what is the problem in this failure id

1 REPLY 1

‎08-09-2019 07:52 AM

HP Recommended

Hi:

 

That failure code reported, Hard Disk 1 SMART Hard Drive Detects Imminent Failure, means that the hard drive is about to fail, or has failed, needs to be replaced and the operating system reinstalled.

 

If you can still get into windows, back up any files you want to save onto a portable hard drive.

Below is the link to the service manual for your notebook. The hard drive R & R procedure can be found in chapter 4.

 

http://h10032.www1.hp.com/ctg/Manual/c03995167

You may want to consider purchasing a better performing, normally more reliable 2.5" solid state drive (SSD).

After you replace the hard drive, you can reinstall W10 by using the W10 Media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

The tool will let you make a bootable W10 USB flash drive installer. You will need an 8 GB flash drive for this.

 

After W10 installs, you can install the drivers and available software from your PC's support page...

 

https://support.hp.com/us-en/drivers/selfservice/hp-246-g1-notebook-pc/6532381

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.