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‎07-11-2019 06:28 PM

HP Recommended
Product: M7-n101dx
Operating System: Unknown

Failure id : 9cu6wf-7p79n0-xd7wmf-60w903

Product id: m1w07ua#aba

 

Please help me get this back up!!

 

Tags (1)
1 REPLY 1

‎07-11-2019 06:40 PM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual for your notebook.  The hard drive removal and replacement procedure can be found in chapter 6.

 

http://h10032.www1.hp.com/ctg/Manual/c04696907

 

If you don't need the 1 TB of disk space, you can get a 500 GB better performing, normally more reliable solid state drive (SSD).

 

https://www.amazon.com/SanDisk-500GB-Ultra-NAND-SATA/dp/B072R78B6Q/ref=asc_df_B072R78B6Q/?tag=bingsh...

 

After you replace the hard drive, you can reinstall W10 for free by creating a bootable USB installer.

 

You use the W10 media creation tool from the link below to do this.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 installs, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-envy-m7-n100-notebook-pc/8499292/model/8788306

 

 

 

 

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