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‎03-30-2020 04:25 PM

HP Recommended
Product: Example: Pavilion EOX70UA#ABA
Operating System: Microsoft Windows 8.1 (32-bit)

I haven’t gotten on my pavilion touch smart laptop in several years so I do not remember my password. I have tried resetting it and it just says my PC is offline and I need to put in my last password but I can’t remember it... I have no clue what to do because the virtual assistant doesn’t help and every time I talk to a representative they send me to the recording that helps in the least bit.  

1 REPLY 1

‎03-30-2020 05:28 PM

HP Recommended

@Ken601478 

 

Sorry, but by Community policy, we are no longer allowed to provide any assistance with password reset or recovery.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.
Goto this page https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP
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