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‎05-16-2020 05:32 AM

HP Recommended
Product: HP Probook 440 G3 Base Model Notebook Pc
Operating System: Microsoft Windows 10 (64-bit)

testing drive 1

Smart Cheak : FAILED

FAILURE ID : 6ANHA3-90UA49-MFPX6K-60CC03

Hard drive 1

I had deleted some partition with 100 mb size. Because windows 10 operating system was not working properly. I found some solution on internet and not its all became mess. Above mentioned failute is displaying on screen while diagnosing. Kindly help in this quarrantine.

Also i am unable to install ubuntu. Problem is its start booting , ask some language preferences and then after clicking on erase disk and install ubuntu it stucks and nothing happens for hours. A loading cursor moves but nothing can be clicked. Neither i can quit the installation. What to do??

1 REPLY 1

‎05-16-2020 07:05 AM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 SMART Hard Drive Detects Imminent Failure, means the hard drive is about to fail, or has failed, you need to buy a new one and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04825510

 

After you replace the hard drive, you can reinstall W10, the drivers and the software that originally came with your notebook using the HP cloud recovery client utility.

 

This package provides the Cloud Recovery Client for supported models running a supported operating system. This Client Utility enables users to download the Recovery Kit from the cloud

 

https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85318.exe

 

I have attached an info file below that explains how to use the cloud recovery client utility.

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