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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Hdd smart check short dst: passed LONG DST: WARNING

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04-19-2021 07:42 PM
Recently i tried to reset laptop. After resetting Laptop was working slowly. I restarted the computer because it was hanging. Then it never opened again.
Issue: PREPARING AUTOMATIC REPAIR 0xc0000185
RECOVERY ALSO CORRUPTED.
USD win 10 BOOT FLASH DRIVE DOESN'T do anything just loading screen.
Diagnostics:
HDD EXTENSIVE TESTS : SHORT DST PASSED, LONG DST WARNING
FACTORY INSTALLED OS WIN 10.
Is hdd crashed? I dont want to lose factory installed os. Kindly help me to open the laptop. As it is stucked at automatic repair
04-20-2021 12:59 PM
Automatic repair is nearly always a Windows Update issue in which the OS has become corrupted because an Update failed. Windows will try to fix that, but it can't -- so you end up looping until you get disgusted and turn off the laptop.
Given your drive situation, that's probably why Windows Update failed and the only working solution will be to replace the failing drive.
Once you have the replacement drive, read the information below about HP Could Recovery to be used to restore your PC to working condition:
If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC. The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC. Here is the link: https://support.hp.com/us-en/document/c06162205
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If the HP Cloud Recovery is not available or does not work, you may have to look into ordering HP Recovery Media -- which is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. You have to order these from HP; they can not be downloaded.
You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers
Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update"
If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the + symbol to expand that entry and click on Order Media for details.
Or, if you prefer, you can do the same by contacting HP Customer Support:
https://support.hp.com/us-en/contact-hp?openCLC=true
I am a volunteer and I do not work for, nor represent, HP