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Hello I have a problem relating to the message “ Your PC has run into a problem and needs to restart

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This message appeard about 2 times since i bought the laptop (less than 2 months) and i wanna know if it’s a big deal or is there somthing i should worry or if it’s completely normal. The pc restarts and then run perfectly but I am worried coz i have a bad history with laptops so can someone help??? Oh I forgot the message comes up after I open the laptop but not while i am working on it

HP Support Agent
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Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it:

If your computer keeps saying it needs to restart, it means that there may be some issue with the corrupted drivers. 

Keep me posted for further assistance.

I am an HP Employee

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