Hello, i use hp notebook but suddenly it started to go black screen and now it's only black screen

[Dgekuygwsc]

I can't access my pc it's only black screen when it's on please help me

[Fabio_L32]

Hello @Dgekuygwsc , how are you ?

Please, do LEDs like caps lock + num lock blink?

By placing an external monitor, does the image go to it?

I´m waiting

[Dgekuygwsc]

LED'S work. Everything works expect the display, it just went blank 2 days ago after I power it off.

I don't have external monitors sorry. Expect my TV

[Fabio_L32]

Hello @Dgekuygwsc 

If you have an HDMI input, you can test it on your TV

I´m waiting

[Dgekuygwsc]

Ok thanks, I will try it

[Fabio_L32]

Hello @Dgekuygwsc 

OK, i´m waiting

[Dgekuygwsc]

Hi! Sorry for not replying long, it works fine, but I can't enter the bios it says "connect the HDMI cable" my TV is Salut tv, you have any solution?

[Fabio_L32]

Hello @Dgekuygwsc 

He would already have to mirror the image to the TV... even if it was the BIOS screen.

But I believe that based on your description, it is something physical about the equipment.

HP® Service Center Locator - United States | HP® Support

Best Regards

[Dgekuygwsc]

I just need to access the bios so I can install an thing I need too, only BIOS

[Fabio_L32]

Hello @Dgekuygwsc 

To access BIOS, press F10

If it doesn't work, the machine is really faulty

Best Regards