Help! I am logged out of my laptop and i cant get back access!

[Leith2]

 help! I am logged out of my account and when i try to change the password i get this message. At first my computer wasnt taking the password i always used so i had to change it nearly every time i signed in. Now it asks me for username and password and the lockscreen looks different from before! It also wont let me change the password and im freaking out. 

[Irfan_06]

Hi @Leith2,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that is stuck on the login screen.

Click on reset password and follow the on screen instructions and if that does not help.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please follow the steps below to perform a factory reset.

Kindly refer to the steps on this link to perform a recovery and let me know if that resolves the issue.

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support