Help! I’m stuck on the working on updates screen for over an hour now! I have a small 10” hp Stream

[Schnieder13]

I just need help getting my screen off the working on updates. I just turned it on and it’s been stuck on “working on updates don’t turn off your computer” mode for over an hour. Any suggestions. It’s a small hp stream

[Jeet_singh]

@Schnieder13,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand the computer is stuck on update screen. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Have you made any software or hardware changes on the PC before the issue started?

Was the update interrupted or was the computer shutdown improperly?

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Next thing, I would suggest here is to Run an extensive system test from F2(Please capture the failure ID for further assistance).

If the test fails, this would indicate a possible hardware failure with the PC. I would recommend you contact our HP phone support for further assistance.

If the test passes, I would suggest this could be either a software issue,I would personally suggest you could try to perform a Microsoft push button reset on the PC. What it does if it works is to reinstall the operating system without usually losing data.

If you have followed the steps and still having the issue, I would suggest here is to perform a System recovery using the partition available on the PC. 

HP PCs - How to Reset Your Computer to Factory Settings (Windows 10, 8, 7)

Doing this will wipe off everything and set the computer back to the original factory conditions. So, please remember to back up your data before initiating system recovery. If for some reason the recovery fails. The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive

1. HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
2. Click on "Continue as guest".
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,