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‎04-03-2022 12:39 AM

HP Recommended
Product: HP ENVY x360 Laptop - 15m-ee0023dx

I recently found my old laptop but I don't remember any of the passwords to it I tried factory resetting it and now  it's asking me for the admin password which I do not have either is there anyway to fix this problem????

Category:
1 REPLY 1

‎04-03-2022 06:57 AM

HP Recommended

Hi:

 

Use another PC running Windows 7 64 bit or newer and use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility.   You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

 

You boot from the USB recovery media and it will erase all data on the drive and factory reset the notebook.

 

Since the recovery is done outside of Windows, you will not need a password.

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