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- Re: Help getting into hp mini computer after error code

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08-15-2021 07:57 AM
I working on my grandaughter's Hp and she doesn't remember the password and I don't know if this is a BIOS or windows password but it is a HP mini1000 model #1151 after typing i forgot three times the screen says:
Password Check Failed
Fatal Error....System Halted.
CNU9293N2T
CAN YOU GIVE ME A CODE TO TYPE IN? I HAVE TRIED ALL OF THE OTHER THINGS LIKE F10 AND ESCAPE BUTTON REPETITIVLY AS WELL AS TAKEN THE BATTERY OUT .
08-15-2021 08:50 AM - edited 08-15-2021 08:51 AM
Sorry, but there is no master code we can provide you.
That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.
Passwords can NOT be recovered; instead, they have to be reset.
We are not permitted to assist in resetting passwords due to HP Policy.
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To reset Admin passwords, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
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BIOS and power-on passwords are contained in the firmware that is present inside the BIOS chips -- which are soldered to the motherboard and thus, are not replaceable. So, you can't just buy a replacement chip and swap them. Also, neither your nor HP can reset the BIOS password on the current motherboard. Thus, replacement of the motherboard is required with one that has a BIOS chip that does not have a password in the firmware. This is very expensive to do and can often cost more than simply replacing the PC
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If this is only and Admin password and HP does not help you, then take the PC to a local repair facility as they probably have ways to get into it -- we can not help you in that.
If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do anything for you -- but we can not assist in that in any way.
I am a volunteer and I do not work for, nor represent, HP