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‎11-15-2020 12:45 PM

HP Recommended
Product: 15ba079sa
Operating System: Microsoft Windows 10 (64-bit)

Hi guys

 

Ok I made a huge mess with my laptop.

The 64 bit OS that came with the laptop was slow so I installed a copy of win 7 32bit from the Internet. 

Whatever way I did it, I managed to wipe an OS and the only way that the copy of Win7 will load is if I change the bios to legacy boot. If I boot normally it says no operating system installed.

 

I cant seem to boot into recovery when I press f11(in normal boot mode), it only goes to a black screen HP tool that lets you check the hard drive.

 

What I want to do is wipe thr laptop and start over again using the Windows copy that came with the laptop. 

 

I dont have a recovery disc or USB 

 

Can anyone give me some guidance please

3 REPLIES 3

‎11-15-2020 01:30 PM

HP Recommended

@SteJay 

 

Machine is slow and cheap by designed.  Please use Cloud Recovery tool get original Windows 10 back:


           https://support.hp.com/us-en/document/c06162205


Regards.

BH
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‎11-15-2020 02:04 PM

HP Recommended

Thanks for your help it is much appreciated 

 

I will try that

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‎11-16-2020 11:56 AM

HP Recommended

Hi Banhein

 

The current OS I am using is 32bit so the cloud recovery tool wont work.

 

Is there any way to run this on a 32 bit Windows so I can reinstall the 64 bit OS that came with the laptop?

 

 

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