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HP Recommended
15-ba582ur
Microsoft Windows 10 (64-bit)

IMG_20200404_184935.jpg

 Help solve the problem

3 REPLIES 3
HP Recommended

Hi:

 

Unfortunately, no one on this forum would be able to help you with that.

 

You will have to take the notebook to an authorized HP service center near where you live and have a technician use the special HP DMI tool to 'tattoo' the information into your notebook's BIOS (product number, serial number, etc.).

 

The DMI tool is not available to the public.

HP Recommended

Strange, but I was told that this can be solved in the home area of hp

HP Recommended
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