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‎10-05-2020 11:30 AM

HP Recommended
Product: HP 15-DB0043NA

So I completely reset my laptop, upon startup it makes a loud beep and gets to the windows installation screen where its constantly stuck at 64%. It stays on this screen for maybe 2 seconds, then turns itself off and repeats the process. Im not overly advanced with this sort of stuff so any help or suggestions would be a massive help, thank you.

 

Also, not 100% sure about what version, but I'm positive its Windows 10 that was on the laptop.

1 REPLY 1

‎10-05-2020 12:16 PM

HP Recommended

Hi:

 

If you have access to another Windows PC running Windows 7 64 bit or newer, see if making a bootable USB recovery drive using the cloud recovery tool allows you to reinstall W10.

 

You will need a 32 GB USB flash drive for this purpose.

 

Here is an info link for how to use the cloud recovery tool.

 

https://support.hp.com/us-en/document/c06162205

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