Help?

[HeavenChild]

So, I recently upgrade my windows 8 to windows 10, and every time I shut down the laptop, the laptop won't off (the led indicator in the power button always on). Any solution?

[The_Fossette]

Hi @HeavenChild

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

I reviewed your post and I understand that you are having issues shutting down your computer completely.

I’d love to help!

Follow the steps in the below document (Shutting down your computer) to fix this issue

http://hp.care/2kcUiuc

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.

Cheers!

[HeavenChild]

Yo, thanks for the reply.

I tried the full shutdown method, and the result is the same, it doesn't work.

Do you have another suggestion? 😞

[The_Fossette · Accepted solution]

Hi @HeavenChild

Thank you for posting back.

I appreciate your time and efforts.

Follow below steps and check if it helps.

Click on Power Options.

Click on Choose what the power buttons do in the right pane of the window.

Click on Change settings that are currently unavailable.

Uncheck the checkbox beside Turn on Fast Startup (recommended), thus disabling it.

Click on Save changes.

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.

Cheers!

[HeavenChild]

OMG it works!

Thank you so much!

Now I can turn off my laptop easily!

Once again, thank you sooooo much! 😄

[Chimney_83]

Thanks for the reply and glad that the issue is resolved. Please do post your technical queries on our Forums for assistance. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[HeavenChild]

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@The_Fossette wrote:

Hi @HeavenChild

Thank you for posting back.

I appreciate your time and efforts.

Follow below steps and check if it helps.

Click on Power Options.

Click on Choose what the power buttons do in the right pane of the window.

Click on Change settings that are currently unavailable.

Uncheck the checkbox beside Turn on Fast Startup (recommended), thus disabling it.

Click on Save changes.

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.

Cheers!

---

Hey, sorry but, apparently this method only works if I only turn on my laptop for like 1 hour or less..

If I turn on my laptop for hours, it's still the same as before...

What to do? 😞