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Hey everyone, few days ago I started factory reset after 3rd disc it froze to 71% .Help me.

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Pavilion 65XX

Hey everyone, few days ago I started  factory reset,  I did everything as per the instructions and after inserting the third disc my installation percentage froze at 71% .Please help me out ...

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@Sushama9696 

This failure is almost always due to a failing drive.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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