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HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ey0000 (54J83AV)

I ran a diagnostic and got this message: The test found a problem with the AC adapter and it may need to be replaced. 

What are my next steps from here. I haven't been able to consistently charge my laptop. And this is the second cord I've purchase. 

1 REPLY 1
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@Margaret2023,

 

Welcome to our HP User Forum!

 

According to: https://partsurfer.hp.com/partsurfer/?searchtext=66B44UAR&searchby=product, your HP ENVY X360 15.6 Inch 2-In-1 Laptop PC 15-Ey0000 (54J83AV) was sold with a 65-watt USB-C charger, with p/n: M54350-001 "SKO-65W Slim AC Adapter USB-C".

 

In a nutshell -and in my opinion, you would be better off with a bigger (wattage) capacity charger, such as this quality 95-watt purchase example via Amazon: https://www.amazon.com/Replacement-15T-BL000-15T-CH000-EliteBook-Chromebook/dp/B0B84WM9YS/ref=sr_1_6....

 

This charger will run not as hot as the original 65-watt charger, which will increase its longevity.

 

Hope this was helpful.

 

Kind Regards,

 

NonSequitur777


† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.