Hi. I have problems completing a hard reset on my HP Pavilion x2 detachable

[Colin23]

Hi. I have problems completing a hard reset on my HP Pavilion x2 detchable. It seems to get to 54% and will not go any further. It eventually gives up and says there is a problem resetting. Can anyone help me with this issue ? This computer will not run anything for me to proceed any other way. Thanks in advance.

[The_Fossette]

@Colin23,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• When was the last time the computer was working fine?
• What is the operating system you are using?
• What is the exact issue you are facing?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[Colin23]

Good morning and thankyou for wanting to help.

These  are the answers to your questions with the best of my knowledge.

The computer was working last around 8 months ago. I had got frustrated with it not working suddenly and bought myself a new one. I now need something for my daughters school work and have tried to reserrect the HP note book as this would be perfect for her.

The operating system is Windows 10.

I have youtubed how to perform a hard reset and followed the instructions but although it goes through the procedure and shows the percentage of where it at it only reaches around 62% and takes forever stuck at this point. I have not had the patience to see if its gone past this point but when I've returned later it has a message saying " there was a problem resetting".

There has been no software or hardware changes made to this notebook only updates prompted by HP.

The only troubleshooting steps I have performed is the Hard reset suggested by Forums I've found online.

I hope this answers all the questions you need and thanks again for offering to help.

Kindest regards. Colin Burrows. 

[The_Fossette]

@Colin23,

It is great to have you back and your patience is greatly appreciated.

Thank you for the information.

I recommend you follow the steps in the below article to perform a reset on the computer and check if it helps.

https://support.hp.com/in-en/document/c04742289

If you continue facing the issue, I am sending you a private message suggesting the next course of action.

Please check your private message icon in the upper right corner of your HP Forums profile.

Good day! Take care 🙂

Cheers!