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‎08-12-2020 06:43 PM

HP Recommended
Product: HP g5000
Operating System: Microsoft Windows 10 (32-bit)

Hi i have a HP g5000 laptop..I have recently upgraded via Microsoft win7 32bit to win10.I have noticed on System type displays 32bit Operating System,X64-based processor.does it mean it's compatible for 64bit and if so,how do I correct it.thanx

1 REPLY 1

‎08-16-2020 12:08 PM

HP Recommended

@Muller7 

What you have encountered is a KNOW ISSUE with doing Windows Upgrades.

 

You can only upgrade Win7 32-bit to Win10 32-bit.  You can NOT upgrade Win7 32-bit to Win10 64-bit. 

 

You also can not CHANGE from 32-bit to 64-bit without doing a complete reinstall and losing everything.

 

Sorry, but those are limits imposed by Microsoft.



I am a volunteer and I do not work for, nor represent, HP
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