Hi, please help me; black screen won’t boot, made things worseh

[Greg82]

I replaced the screen on my laptop because every time I moved it the screen would freeze I would have to find a sweet spot for it to work, I installed the new screen but it was dim, went online and read that it was probably a compatibly issue so I did what was suggested and uninstalled the graphics driver, except the I couldn’t reinstall it again. To make things more fun it was suggested that the dim screen could be because the laptop needed updates so I updated my laptop. That didn’t work, so I checked the new screen connection and found out it wasn’t plugged in all the way so I plugged it in the screen lit up and I’m now stuck with a black screen that won’t boot up no matter what I do. I dont know what the cause is, unfortunately I’m not great with computers, any advice online all requires me to be able to get into safe mode but I can’t. Any help will be greatly appreciated. I ran a diagnostic on the hard drive and received an error code but can’t find any info on it. Thank you guys for your help.

failure I.d. Q4VLG3-8A39S2-XD7X6K-60RD03

[Lil_Boy_Blue · Accepted solution]

Hi

Q4VLG3-8A39S2-XD7X6K-60RD03

11/18/19

303 Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Quick Test Failure

Which means a failed or failing hard disk.

The usual action is to replace the hard disk and re-install all software.

https://www.microsoft.com/en-us/software-download/windows10

[Greg82]

Thank you so much for helping, I was tearing my hair out trying to figure it out. I just hope I don’t lose all my important personal stuff, they’re are pictures of my late brother on there I can’t bare to lose. Thank you for your help:)

[Lil_Boy_Blue]

Hi

Prego.

If possible buy a caddy and mount the old drive in that.

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
This First part only works when a valid Recovery Partition is enabled.

If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.

Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.

Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…
https://www.microsoft.com/en-us/software-download/windows10

Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then thousands of files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

From either the C:\ or the X:\ prompt try the following

######

You may may get one shot at the recovery if the disk will spin up when in a caddy.

If the disk spins up and does not have a file system, then maybe...

Lubuntu and Gparted???

If in doubt please ask.