Hi there, I have an HP Deskjet 2630, I have symbol envelope with a droplet. How do I rectify pleas

[Joy2204]

I was photocopying when the error occurred, I have changed the toner cartridges.  Symbol envelope with a droplet.  No black ink.

[Nal_NR · Accepted solution]

Hi @Joy2204,

Welcome to the HP Support Community, this is a great place to get support and find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

Don't worry I'll try to help you out. Please answer a few questions below in order to assist you better.

Have you tried checking with a different ink cartridge?

Are you using HP genuine ink cartridges?

Follow the steps from this document and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Joy2204]

I have changed the ink cartridge 

[Nal_NR]

Hi @Joy2204 

I'm glad to hear that the issue is resolved after changing the ink cartridge. and you're most welcome. Do get back to us in the future for further assistance.