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- High pitch noise and now laptop won't turn on

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05-12-2019 09:10 AM
Last night I was using my laptop with my wireless ear buds in. I walked out of the room and heard this loud screeching sound in my ear buds. I thought it might be the ear buds dying, but I went back to my laptop and the screen was black, so I figured my laptop died. I plugged in my laptop overnight to charge, but this morning it will not turn on.
It is a brand new laptop, less than a month old bought from Best Buy, so I do not know why it would suddenly die.
05-12-2019 10:47 AM
You should not be having problems like this with a new PC!
You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.
While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.
If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
I am a volunteer and I do not work for, nor represent, HP