Ho Spectre right usb c not working

[Cwiffy]

I have a fairly new HP Spectre x2 Detachable and the right usb c drive is unresponsive but the computer says that the drive works. I’ve tried updating the usb root and it says that it is up to date. The left side works perfectly fine but I do not want to overuse it. Any helpful tips?

[WAWood]

@Cwiffy 

First off, it would be helpful if you'd post accurate information.  A fairly new PC is most certainly NOT running Windows XP, as your thread claims; instead, it is running Windows 10.

Second, we are not HP Tech Support and have no way of accessing your PC from here to run diagnostics or check out problems.

Third, you should run diagnostics yourself to see what it reports. To do this, press the Esc key repeatedly while rebooting, then when the HP Startup Menu appears, choose the option to run system diagnostics. Report back what it finds.

Also, you paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836

[Cwiffy]

Hello and thank you. I tried the first option, which was to reboot the laptop and do the USB port diagnostics but it gives me an error on both the one that doesn’t work and the one that does work. I bought this laptop from my friend and just discovered that the warranty has expired. Having done further research I have learned that my dilemma is pretty common, unfortunately. I did however send the diagnostic report to HP so I guess I’ll wait for them to reply. I may have to suffer it through and hope that the one that works won’t conk out on me.