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‎08-04-2024 02:55 AM - edited ‎08-04-2024 02:58 AM

HP Recommended

Please help! I have an HP stream 14 laptop. It was my son’s first laptop. I want to reset it and I’ve ran into every single error message you can imagine. I don’t know if my bios are incorrect or what. I have created a bootable usb it wont repair or do anything. To reinstall Windows it gets to about 75% and throws an error message 

0xC0000128. I’ve received a ton of error codes. I’ve gotten srttrail just to name a couple. I’m unable to boot. Can only access esc or fkeys menus 
many ideas? I’m completely clueless when it comes to computers. I don’t know code but I sure wish there was a button somewhere I could tap and bring this thing back to factory settings and out of box condition. Anything helps! 

1 REPLY 1

‎08-04-2024 10:27 AM

HP Recommended

Hi @Un-savvy_brit46 

 

try during the windows installation when it asks you which partition to install on, to delete all partitions first and install only with the C disk.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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