How Can I Get Help from a Human Being

[Pierre4good]

STREAM LAPTOP. I need support from a real human. Is this even possible... The AI is not understanding. I have a few issues... Keyboard stopped working. I have tried numerous solutions and no fixes. I can't access Serial Number to download a driver, because the keyboard does not work and i can't do Esc Fn. There is no removable compartment to a battery. BIOS does not work because the keyboard does not work. I need a human being support to guide me to fix this, because the Chatbot keeps sending me in a feedback loop with simplistic answers that do no consider the problem of no keyboard.  I can't even attempt a new driver, because it requires a serial number. I have already uninstalled and restarted to see if the keyboard driver would update but nothing changed. I am using an external old Spanish keyboard but that is not allowing me to access anything needed to get this fixed. How do I reach a human being who can help me... the hp support online has been extremely frustrating and im screwed for my work. I've been trying to figure this out for 2 days and can't work. 

[Raj_05]

Hi @Pierre4good,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support