How Do I Assign RECOVERY Partition A Letter D:

[IUsed3BFun]

I'm on a Windows 10 64 bit Machine. I've reinstalled Windows 2 weeks ago and I've only just discovered the problem with the Recovery drive not being where it should. Other than a re-installation, is there another way to fix this issue?

[DavidSMP · Accepted solution]

Hi @IUsed3BFun,

Good Day.  Thank you for taking an interest in the HP community. I reviewed the post about changing the driver letter of the recovery partition. I will be delighted to assist you here. I will be really glad to assist you here. 🙂

Terrific description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity, I would require more information regarding this to assist you?

• Did this happen immediately after the Windows 10 reinstallation?
• Did you perform a system recovery or install Windows 10 from a retail Windows copy?

For now, we need to isolate the issue correctly. 

Please perform these steps:

• Please follow the steps mentioned in this link: http://hp.care/2tp2z5i  to assign a drive letter to the recovery partition. There is an associated video for it.
• This should do the trick for you. If it does not please perform a system recovery to factory settings from this link: http://hp.care/2toW42A and follow the guided troubleshooter.

Hope this helps. Let me know how it goes.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[IUsed3BFun]

First of all, I just want to say thanks David for your reply.

I forgot to mention I installed an OEM copy, which I now know doesn't assign a drive litter to recovery and so, ends up looking like the picture in the first post - disk management. Disk management knows what it is, and although I've not had to do a system restore, its creating manual and automated restore points as it should..

[DavidSMP]

Hi @IUsed3BFun,

The computer has lost its recovery partition because a retail copy of windows was installed on the machine. You've been just great to work with. Kudos to your efficiency, technical competence and effort. 🙂 

Please contact Hp phone support to order recovery media.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• (1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• (3) Once completed click the 'Show Options' icon on the bottom right.
• (4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a superb week ahead. 🙂  

[IUsed3BFun]

Hi. Thanks again for your response. Just now, I ran though the contact support option and, as I thought, it wouldn't work for me. I am outside of the manufacturer warranty window. Besides, I just did a system restore 3 days ago for the first time since re-installation, and it was successful. 🙂

I have seen many threads regarding this issue and hopefully, what you posted will help the next costumer coming forth with the same issue.

Thanks once again for your efforts. Much appreciated.

[DavidSMP]

Hi @IUsed3BFun,

I read the response comprehensively. Thanks for the reply. You've displayed immense patience, technical competence of the highest order and immaculate resilience to get the issue fixed. Kudos to you for a job well done. 🙂 Based on your previous post I gave you the required information that should have fixed the issue. A lot of research and effort have gone into providing this information.

🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂 I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

You take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[DavidSMP]

Hi @IUsed3BFun,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂