How X555Y will not do a factory reset. No matter what I do.

[Yigo]

X555y will not let me do a factory reset my computer does not boot up I do not get the login screen I just get my wallpaper no matter what I tried I will not do a factory reset

[Lil_Boy_Blue]

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

[Chamorru]

I tried everything that you said, and I needed to do but it still won’t reset I don’t have a PC I have a laptop I even tried removing the ram and but it still didn’t help.

[Lil_Boy_Blue]

Hi

IF you ran the diagnostics and got an all clear on the hardware, which is where the Factory Fresh reset resides, then it would seem to be a software problem.

So boot using your Backup RECOVERY MEDIA you made when the PC was new. 

This would be either a set of DVD's or a USB stick.

As to whether it's a PC or a PC .....

Sorry, no results match your search for "How X555y"

If you want to re-post with more information, someone else may be able to help with your Device.

[Lil_Boy_Blue]

Of course I could be wrong...

Asus X555Y | Laptop Station

with the help I offered so far to ...

Yigo Student

Chamorru 

Student