• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-14-2019 01:21 PM

HP Recommended
Product: HP Pavilion Gaming Laptop 15-cx0001la
Operating System: Microsoft Windows 10 (64-bit)

Hi.

I just bought a RAM of the same frequency and capacity (8GB, 2666MHz)

 

my computer is the (HP Pavilion Gaming Laptop 15-cx0001la)

 

But looking at CPU-Z I see that they are limited to a frequency of 1333MHz

 

I have seen that you can configure this frequency through the BIOS, the problem is that I could not access in any way, I think it is blocked, any solution to this problem?

 

Thanks.

1 REPLY 1

‎06-15-2019 11:06 AM

HP Recommended

@faber1999_ 

Sorry, but the Advanced BIOS options are locked out on OEM PCs to prevent customers from changing settings that can destabilize and/or corrupt the OS and then sending the PC back to be fixed under warranty when they damaged it.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.