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‎09-09-2017 03:52 PM

HP Recommended
Product: HP G61
Operating System: Microsoft Windows 10 (32-bit)

Have pc originally purchased with windows 7, ungraded to windows 10, did a factory reset now win 10 will not activate. Need oem win 7 product key that was purchased with the laptop.

1 person had the same question
7 REPLIES 7

‎09-09-2017 04:01 PM

HP Recommended

The Windows 7 license key is on a label attached to bottom of laptop. On some machines it is inside the hard drive cover.

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‎09-09-2017 04:11 PM

HP Recommended

The sticker is completely rubbed off. I will check the hd cover but ive never seen one on there before. Hopefully Ill eat those words 

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‎09-09-2017 04:14 PM

HP Recommended

No key on the HD cover, I know it is in the firmware. Can you help me find it

 

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‎09-09-2017 11:03 PM

HP Recommended

Try Belarc Advisor:

https://www.belarc.com/products_belarc_advisor

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‎09-09-2017 11:22 PM

HP Recommended
You have a digital license and you don't need a product key to activate Windows 10.
Go to settings app >> Windows Update and security>> activation and select activate now.

If Windows is unable to activate your pc then sign in with Microsoft account and try again.

If still have activation problem go with activation troubleshooter.

If you want to migrate Windows10 license to another pc you need to sign in with Microsoft account in target device and select I changed hardware on this device recently under troubleshooter and follow on screen instructions.

I hope this will work for you.
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‎09-10-2017 02:35 PM

HP Recommended

@Ephwerd

How long has the latest upgrade to Windows 10 been installed? Do you have an internet connection? I have seen some people report it taking several days to a week to reactivate after new install. It should connect to Microsoft servers and reactivate using the hardware id of the laptop stored there.

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‎09-14-2017 03:34 PM

HP Recommended
Thank you all for your help. I do not know how long windows 10 has been on the PC as it was already on it when I received it from a friend. I have the internet but my laptop does not stay connected 24/7 as I use the Hotspot from my phone.
I called Microsoft and stayed on the phone with them for 2 hours and let the tech guy remote take over my computer. His end solution for me was to contact HP and try to get the original windows 7 product key code off the motherboard.
However I have found possible solution other than that I think might work I just haven't tried it yet as i havent had time to but possibly downloading the windows 10 anniversary update iso.....will allow me to activate using a my Microsoft account which has no devices listed. I will reply with the results unless someone has further advice for the idea. Possibly I'm wasting my time with this idk.

Thanks again
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