Solved: How can I factory reset my HP Envy 17 notebook PC - HP Support Community

Sam21411 · ‎09-13-2016

I forgot my password and now when I turn it on it says enter administrator password or power on password how can I get past this

erico · ‎09-14-2016

It sounds like you made the mistake of entering a BIOS admin or power on poassword.

If it does not provide a system lock code after entering the wrong password three times in a row, there isn't much we can do to help you.

If you can't get past the power on password, even performing a factory recovery is not a possibility.

Contact HP for warranty service or out of warranty service.

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View solution in original post

erico · ‎09-14-2016

It sounds like you made the mistake of entering a BIOS admin or power on poassword.

If it does not provide a system lock code after entering the wrong password three times in a row, there isn't much we can do to help you.

If you can't get past the power on password, even performing a factory recovery is not a possibility.

Contact HP for warranty service or out of warranty service.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

Sam21411 · ‎09-14-2016

It says system disabled 93978624

erico · ‎09-14-2016

Try entering the following unlock code:

22650200

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

How can I factory reset my HP Envy 17 notebook PC

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