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HP Recommended
hp notebook 15s dr1000tx
Microsoft Windows 10 (64-bit)

The system is not showing the hp's factory reset option in the recovery mode

2 REPLIES 2
HP Recommended

hi

check 

How to reset your computer to factory settings in Windows 10

Reset the computer

Creating and Using a Microsoft Recovery USB Drive (Windows 10)

https://support.hp.com/us-en/product/hp-15s-dr1000-laptop-pc-series/29159342/model/31594633/troubles...

if you can't with what is stated try this

Using the HP Cloud Recovery Tool (Windows 10, 7)

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

@k_shailesh1865 

I can certainly understand the desire to do factory resets -- given the prevalent view that such an action, though extreme, will fix a variety of mysterious problems and return a troublesome PC to working condition.

Problem is -- that very often is NOT the case and if there is any hardware issue at all, which is nearly always the cause with a SLOW PC (which is why most folks do the factory resets), you end up trashing your PC and rendering it useless. So, you trade a SLOW PC for a non-working PC. Not a good trade -- and certainly not what you intended.

In addition, if you start the reset and it does not complete but hangs or crashes before done, that is almost certainly an indication of a failing drive.

So let's check for the drive failing, if your PC is new enough to support UEFI, you can use these steps to test the drive: http://support.hp.com/us-en/document/c00439024

If not, you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) press the Function key for testing the hard drive (usually F2) and let it run.

If the test will not run or if it fails, that indicates that your drive has failed and would need to be replaced.



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.