• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-05-2024 06:49 AM

HP Recommended

I used to have an old HP laptop and then bought the HP Pavilion x360 14-dy0015na Convertible Laptop - Core™ i3 and the photos etc are connected to both laptops, I want to factory reset my old laptop but because it's shared I do not know how to factory reset my old laptop without deleting from my new laptop. eg if i take a photo from my new laptop, it also appears in my old laptop

Category:
1 REPLY 1

‎03-08-2024 11:53 AM

HP Recommended

The way this is done, to share files across devices, is that you use a MSN (online) login and you share your stuff between devices.  I believe that if you remove the old laptop from the shared devices, then the files will no longer be affected by that device.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.