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‎09-20-2022 12:18 AM - last edited on ‎09-20-2022 06:59 AM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Product name HP 15q-ds0004TX, I am Unable to access windows and boot menu so I can't find that the laptop is digitally licenced or require a product key for windows, how can I know these things. I bought this product with windows pre installed in 2018.

Category:
1 REPLY 1

‎09-20-2022 07:44 AM

HP Recommended

Hi:

 

According to the product specs for your notebook it came with W10 Home Single Language 64 bit.

 

HP Notebook - 15q-ds0004tx Product Specifications | HP® Customer Support

 

That means there should be a Windows 10 Single Language OEM product key encrypted in the BIOS.

 

You don't need the key to reinstall W10. 

 

W10 will automatically find the key and install Home Single Language.

 

Also, your notebook is supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive and another PC running W7 64 bit or newer (since your PC is not working).

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 
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