How can I order recovery media for HP Notebook 15-AY014DX model X7W84UA.

[Mike_Neubauer]

Need to replace hard drive (again, 1st was under warranty). Warranty expired 2 month ago.  I need Recovery media to install Windows 10 , etc.

HP Notebook 15-AY014DX model X7W84UA

[Paul_Tikkanen · Accepted solution]

Hi:

You can order recovery media for your model at the link below...

https://support.hp.com/us-en/mediaorder/HP-15-ay000-Notebook-PC-series-(Touch)/10862302/model/131094...

You can also reinstall W10 for free by making your own plain W10 installation media using the media creation tool at the link below.   You will need a 4 GB USB flash drive for this process.

https://www.microsoft.com/en-us/software-download/windows10

The software will work with the W10 product key in your notebook's BIOS.

After W10 is installed, you can go to your PC's support page to install the drivers and available software you need.

https://support.hp.com/us-en/drivers/selfservice/hp-15-ay000-notebook-pc-series-touch/10862302/model...

[Mike_Neubauer]

Thanks for your help Paul. Windows is installing now and I ordered the recovery media just in case. I think my son in college  may have been a bit rough on the drive  (bumped or dropped?).  I didn't know that the BIOS stored the windows key, hopefully that will work.

[Paul_Tikkanen]

You're very welcome.

That, or it just goes out over time from the heat generated by the notebook's processor and graphics.