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Shivam34
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Message 1 of 2
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How can I recover my original os?

‎08-06-2020 01:52 AM

HP Recommended
Product: HP Notebook 15-ay543TU
Operating System: Microsoft Windows 10 (64-bit)

I purchased HP Notebook 15-ay543TU with windows 10 preinstalled . After formatting how can I recover my original os. I have not made any backup of the original os.

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Paul_Tikkanen
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Message 2 of 2
Flag Post

‎08-06-2020 07:25 AM

HP Recommended

Hi:

 

Your notebook should be supported by the HP cloud recovery tool, which by using another Windows PC with W7 64 bit or newer and a 32 GB USB flash drive, you can make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

 

You can check if your PC is supported by the cloud recovery tool at the link  below...

 

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

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