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HP Recommended
Hi, hello everyone.

I'm sorry in advance if I ask wrong.

I am not a complete layman but also an experienced user. (if it is MS DOS).

I would like to ask you very much, really much.

I need to remove all system recovery (UEFI) from my HP Envy 13 d102nc (Win 10 Home) and boot a clean USB installation.

In my notebook there is a Virus that passes through every installation and then completely controls my system the first time the system is started.
I've done more than 10 clean installations. Formatting an ssd disk via diskpart (clean, format fs) but I can't get rid of it. No antivirus program detects tenro virus. Because the folders it creates look like legitimate windows folders. (I tried Avast free, Malwarebytes, SpyHunter, Kaspersky Rescue disk and many others but nothing.)
All I know is that the system seems to be running in Hybernation mode. I have a lot of strange keys in the registry to lock the system. The virus controls the firewall, and the first time Windows is started, it creates an Internet virtual network and works in a loop. Excuse me. I do not understand that.

When I show hidden system folders, I see all the bad folders that Virus creates (SystemVolumeInfo etc.)

I see in security, permissions unknown unknown user S-1-5 -...... Etc.

Can someone please advise me? What should I do?

Thank you very much for your reactions.

Regards
Jack
3 REPLIES 3
HP Recommended

@Jjack_Envy

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you refer to this HP Document https://support.hp.com/in-en/document/c00810298

 

Thank you and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

HP Recommended
Hello, thank you very much for your time and advice for me. Unfortunately, that doesn't work for me.

I found out I got infected and infected with UEFI with some virus. Cannot boot via USB. It always switches to an infected file in the system. I can also work only in the command line in MS DOS. After a new clean install (recovery via UEFI), windows becomes completely unmanageable after a few minutes (the virus deprives me of all permissions).

I welcome any help but only through command lines and MS DOS.

Thank you very much.

Jack Envy
HP Recommended

@Jjack_Envy

 

I suggest you contact HP Smart Friend and they should be able to help you out

 

Link: https://www8.hp.com/us/en/services/consumer/smartfriend-overview.html


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.