How can I repair PC/Device

[Helplease70]

When I turn on the computer it says Recovery Your PC/Device needs to be repaired. Also, the screen goes dark.

[Max3Aj]

@Helplease70, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like you're dealing with a couple of issues on your HP Notebook. Let's tackle them step-by-step:

Issue 1: Recovery Error

The "Recovery Your PC/Device needs to be repaired" message typically indicates a problem with the Boot Configuration Data (BCD). Here are some steps you can try:

Perform a Hard Reset:

• Shut down your computer.
• Disconnect all external devices (USB drives, printers, etc.).
• Hold the power button for about 15 seconds to drain any residual power.
• Reconnect the power adapter and turn on your computer.

Use Recovery Tools:

• If you have a recovery USB or disc, insert it.
• Restart your computer and press the Esc key repeatedly to open the HP Startup Menu.
• Select F9 for boot options and follow the on-screen instructions to boot from the recovery media.

System Diagnostics:

• Restart your computer and press the Esc key repeatedly to open the HP Startup Menu.
• Select F2 to run System Diagnostics and perform a quick test to check for hardware issues.

Issue 2: Screen Goes Dark

If your screen goes dark, it could be due to several reasons. Here are some troubleshooting steps:

Check Display Settings:

• Ensure the brightness settings are not set too low. You can adjust this in the Display settings under System.

Hard Reset:

• Similar to the steps above, perform a hard reset by holding the power button for 15 seconds.

Connect an External Monitor:

• Connect an external monitor to your laptop to check if the issue is with the screen or the graphics driver.

Recover the BIOS:

• Power off your laptop.
• Hold the Windows + B keys while pressing the power button to initiate a BIOS recovery.

Reseat Memory Modules:

• If you're comfortable, you can try reseating the memory modules. This involves removing and reinstalling the RAM. 

You may refer to this document - Fix a laptop that starts but the screen remains black | HP Notebooks | HP Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support