Showing results for 
Search instead for 
Did you mean: 
New member
2 0 0 0
Message 1 of 2
Flag Post

How can I run installation on my new laptop, getting to the point of selecting disk I can't find the

HP Recommended
Microsoft Windows 10 (64-bit)

I'm trying to run windows 10 on my laptop but getting to the point of select drive that portion is blank didn't see any of the ssd in the system, I got HP15-dw3009nia ci7 512ssd/16gb ram please help. here is my mail:- [Personal Information Removed]

HP Support Agent
HP Support Agent
21,897 21,856 969 1,007
Message 2 of 2
Flag Post
HP Recommended


Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are you try to install Windows 10 OS via CD’s or USB flash drive? 
  • Could you please share the screen where its showing black space?
  • Are you installing SSD for the first time on this computer? 

Keep me posted for further assistance.

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation