How can I uninstall UEFI – Version 10.3.0.0? UEFI – Version 10.3.0.0 during startup it hangs at 60%

[mosagr]

I have installed the last version of HP PC Hardware Diagnostics UEFI – Version 10.3.0.0 and during startup it hangs at 60%

How can I uninstall UEFI – Version 10.3.0.0?

[Sneha_01]

Hi @narmiyah,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you are encountering an issue where the HP PC Hardware Diagnostics UEFI tool hangs at 60% during startup on your OMEN Laptop - 17-Cb1725ng. 

Here are some steps you can try to resolve this issue:

Hard Reset: Perform a hard reset on your laptop. This can resolve many startup issues. To do this, turn off the laptop, disconnect all external devices, and remove the battery if possible. Hold down the power button for 15-20 seconds, then reconnect the battery and power supply and try starting the laptop again.

BIOS Update: Check if there's a BIOS update available for your laptop. An outdated BIOS can sometimes cause compatibility issues with diagnostic tools. You can find BIOS updates on the HP Support website for your specific model. Click Here

Reinstall HP PC Hardware Diagnostics UEFI: Try uninstalling the HP PC Hardware Diagnostics UEFI tool and then reinstalling it. A fresh installation might resolve any glitches that occurred during the initial installation. https://support.hp.com/in-en/help/hp-pc-hardware-diagnostics

Run in Safe Mode: Try booting your laptop in Safe Mode. If the diagnostic tool works in Safe Mode, it could indicate a conflict with other software or drivers on your system.

Enter Safe Mode from Windows

1. Press the f4 key for Enable Safe Mode. Safe Mode starts Windows with a minimal set of drivers and services.
2. Press the f5 key for Enable Safe Mode with Networking. ...
3. Press the f6 key for Enable Safe Mode with Command Prompt.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[mosagr]

Hi @Rachel571,

-Hard Reset didn't help,

- I already have latest bios update on my OMEN laptop - 17-Cb1725ng,

- How can I uninstall HP PC Hardware Diagnostics UEFI?

- How can I start HP PC Hardware Diagnostics UEFI in Safe Mode of Windows? UEFI – Version 10.3.0.0 tool runs outside of the Operating  System. There is no HP PC Hardware Diagnostics Windows tool here.

Regards,

Michael.

[Sneha_01]

Hi @mosagr.

Thank you for your response, I am here to help you.

I had mentioned the details above.

How can I uninstall HP PC Hardware Diagnostics UEFI?
Use Windows Uninstall Feature:

• Open the Windows Start menu.
• Type "Add or Remove Programs" and select it from the search results.
• Scroll down the list of installed programs to find "HP PC Hardware Diagnostics UEFI – v10.1.0.0."
• Click on it and select "Uninstall."

How can I start HP PC Hardware Diagnostics UEFI in Safe Mode of Windows? UEFI – Version 10.3.0.0 tool runs outside of the Operating.

•  Enter Safe Mode from Windows
• Press the f4 key for Enable Safe Mode. Safe Mode starts Windows with a minimal set of drivers and services.
  Press the f5 key for Enable Safe Mode with Networking. ...
  Press the f6 key for Enable Safe Mode with Command Prompt.

System. There is no HP PC Hardware Diagnostics Windows tool here.
please install the diagnostic:  A fresh installation might resolve any glitches that occurred during the initial installation.  Use this link:

https://support.hp.com/in-en/help/hp-pc-hardware-diagnostics

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[mosagr]

Hi @Rachel571,

I started the UEFI tool, Version 10.3.0.0, outside of the operating system (Windows) - before Windows starts, therefore:

• I cannot run in any (safe or default) mode of Windows
• I cannot find the UEFI tool, Version 10.3.0.0, under "Add or Remove Programs"

How can I uninstall UEFI – Version 10.3.0.0?

Regards,

Michael.

[Sneha_01]

Hi @mosagr,

 

Thank you for performing the steps. I am sorry that it did not work out. 

Please do not worry, We try our best to provide the resolution. Looks like this issue requires advanced troubleshooting.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support