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‎11-13-2018 03:51 PM

HP Recommended
Product: EliteBook 8570w
Operating System: Microsoft Windows 10 (64-bit)

Hi, i need to activate cpu virtualization in the bios

But i cant remember the password, what should i do? 

 

I have all ownership documents plus serial number and product id

But it seems they dont support this model anymore 😞

 

How can i reach to the bios settings?? 

1 REPLY 1

‎11-13-2018 03:52 PM

HP Recommended

@Mohsen88

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC will cause it to fail.

 

REO

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