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HP Recommended
Spectre x360 Convertible
Microsoft Windows 10 (64-bit)

Hello, 

So my laptop died after I plugged in a external CD reader to try and play some music. I sent it in to a computer repair shop and they ran a diagnostic and said that it was an issue with the motherboard, and that they are unable to repair it sadly; so I am wondering how I can start the process  of sending it in to a certified HP repair shop. HP hasn't made it particularly easy to try and find a customer service number for me to call. So i would greatly appreciate if anyone could point me in the right direction on how i can talk to a HP representative/ schedule some sort of appointment to send in my Laptop for repairs. 

Thank you greatly, 

Ethan Soto.

1 REPLY 1
HP Recommended

@ethansoto 

HP does not provide links for phone support in the US because of Scammers that were harvesting those numbers, calling customers, and charging them money for services they did not need.

To get a phone number, you have to go to the HP site listed below, create a support case, and after that, HP will provide contact information, possibly including a phone number. That link is not going to let you create a support ticket if your warranty has expired.

US contact link: https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.