• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion Laptop PC 15-eh0502sa
Microsoft Windows 10 (32-bit)

Following a recent auto update, I switched on the laptop to find a blue screen asking for a BitLocker Recovery Key - Microsoft Confirm there is no key showing on their account...

1 REPLY 1
HP Recommended

Hi@Ardren,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing bitlocker recovery key issues with the HP Pavilion Laptop PC.

 

I have a few recommendations 

  • Computers encrypted with BitLocker Drive Encryption or Device Encryption might require the entry of a recovery key after one of the following events: BIOS update. A Microsoft Push Button reset. Disabling Secure Boot or Trusted Platform Module (TPM) 
  • Finding your recovery key depends on the method you used to back up the key. You can use this link to locate your recovery key.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.