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‎01-18-2021 01:21 AM

HP Recommended
Product: HP 250
Operating System: Microsoft Windows 7 (32-bit)

Hi there

My laptop is not start, there is a hard drive failure 

FAILURE ID: UBW2MS-7KJAGJ-XD7V7F-61XP03

PRODUCT ID: J4R78EA#ACQ

HARD DRIVE CAPACITY: 500GB

HARD DRIVE 1

1 person had the same question
1 REPLY 1

‎01-18-2021 07:02 AM

HP Recommended

Hi:

 

You would have to install a new hard drive and reinstall the operating system to fix the problem.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c04655216

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