How do I fix my laptop?

[TaaniTaavi]

Hello, my old laptop has been in a seriously malfunctioned state for just over 4 years now. I don't remember what originally went wrong, but I tried to fix it (if I remember right) by uninstalling the display adapter. (I had done this before to fix a flickering screen issue.) However when I did it this next time, it really screwed the computer up bad. It takes up to a few seconds for the cursor to even respond. Trying to reinstall display adapter does nothing-- it says best software is already installed.  My google chrome also no longer works, but I can still use the internet with Firefox. However, it is still very delayed to every command and slow once again in general.  I can't even get a downloaded video to properly play on Movies & TV or any other app for watching videos.     

Can I fix this computer without trying to buy a new hard drive or otherwise spending money?  Anyone have any idea on how to fix my computer?  Please help.   EDIT: I have made improvement with installing adapters from HP Support Assistant, but it seems like I'm just installing the same thing over and over. Shouldn't it be telling me it's already installed? Where do I go from here?

[Irfan_06]

Hi @TaaniTaavi,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with the performance of your Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine, Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

If the issue still persists, click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support