• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-14-2017 06:50 PM

HP Recommended
Product: HP Notebook 15-AF108AU
Operating System: Microsoft Windows 10 (64-bit)

I have created a USB recovery media for my notebook HP 15-AF108AU. somehow, my USB that has recovery media was damaged and my windows cannot boot up. I need reinstall my windows 10 using USB recovery media. 

 

How do I get a copy of windows 10 recovery media for my notebook?

 

Is there anyway to download from HP support website?

 

Thank you

 

Agus Susanto

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-14-2017 08:02 PM

HP Recommended

There is no download of recovery but you can order new Recovery Media from HP. Scroll down on the page here and fill out the form. Then click Show Options button.

https://support.hp.com/us-en/contact-hp/product/HP-15-af100-Notebook-PC-series/8543365/model/8960793

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎05-14-2017 07:10 PM

HP Recommended

Are you tapping F9 immediately after powering on to select USB as boot device?

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎05-14-2017 07:30 PM

HP Recommended

Hi CherylG,

 

Yes, I have tapping F9 and able to select USB as boot device. 

 

The issue is the USB Flashdisk that has a recovery media has damaged and The system does not allow you to create another recovery media via USB or DVD disk. It only allow one time creation of recovery media.

 

is there any other way to create a EFI boot system or having a copy of recovery media for HP 15-AF108AU as my EFI boot system file was corrupted that reflected that the notebook cannot loading up windows 10?

 

Cheers,

 

Asusanto

Was this reply helpful? Yes No

‎05-14-2017 08:02 PM

HP Recommended

There is no download of recovery but you can order new Recovery Media from HP. Scroll down on the page here and fill out the form. Then click Show Options button.

https://support.hp.com/us-en/contact-hp/product/HP-15-af100-Notebook-PC-series/8543365/model/8960793

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎05-14-2017 08:13 PM

HP Recommended

Thank you. I will follow the advice.

 

Cheers,

 

Asusanto

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.